London Removals and Storage is committed to providing an accessible and inclusive experience for all customers, including disabled people and those using assistive technologies. This Accessibility Statement explains the steps we take to make our information, services and online content as accessible as possible for everyone planning or managing a move in London.
We aim for our website and digital content to conform to the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines outline how to make web content more accessible to people with a wide range of disabilities, including visual, hearing, motor and cognitive impairments. Our intention is that anyone interested in London removals and storage services can access information, request quotes, and learn about our services without unnecessary barriers.
We work towards WCAG 2.1 AA compliance by focusing on areas such as text alternatives for non-text content, sufficient colour contrast, clear headings, logical structure and consistent navigation. We regularly review key user journeys related to accessible London removals and storage, including requesting a quote, learning about our moving services, and reading about our storage options, to help ensure these tasks can be completed independently by as many people as possible.
While we strive for full compliance, some content or legacy features may not yet meet every aspect of the guidelines. Where this is the case, we aim to prioritise improvements based on user feedback and usage data.
Our website is designed to be compatible with commonly used screen readers. We use structured headings, descriptive page titles and meaningful labels for form fields to help screen reader users move efficiently through pages about London removals and storage services. Images that convey important information are given text alternatives so that content is understandable even when images are not visible.
We aim to ensure that essential information about pricing structures, service areas within London, and storage terms and conditions is available in text form so it can be accessed and understood using assistive technologies.
The site is designed to be navigable using only a keyboard, without the need for a mouse or touch-screen gestures. You should be able to move through menus, forms and content using the Tab, Shift plus Tab, Enter and arrow keys. Focus indicators are intended to be visible so users can clearly see which element is currently selected.
We recognise that keyboard accessibility is vital for many people, including users with motor impairments or those who rely on alternative input devices. If you find any part of the London removals and storage site difficult to use with a keyboard, we encourage you to let us know so that we can review and address the issue.
Accessibility is an ongoing process. We periodically test our website using automated tools and manual checks to identify accessibility issues. Where possible, we involve real users and consider the needs of people with different abilities when planning updates to our removals and storage information and online forms.
Our goal is to ensure that customers arranging moves in London, booking storage units or seeking advice about accessible moving options can rely on our site for clear and usable information.
If you experience any difficulty accessing information on our website, encounter an accessibility barrier, or need content about London removals and storage provided in an alternative format, you can contact us through our usual customer contact channels shown on our contact page. When you get in touch, please describe the page or service you were using, the nature of the problem, and the assistive technology or browser you were working with, if applicable.
We will review your request and do our best to provide the information you need in a way that works for you. Feedback about accessibility is highly valued and directly informs improvements to our services and our online presence.
This Accessibility Statement was last reviewed and updated to reflect our current approach to accessible London removals and storage services. We will revise this statement as our website, services and accessibility practices evolve.
